- Expanded character customisation. Players get many more options to customise facial features, hair styles, body types, colour palette, and clothing options.
- Enriched player-to-player interaction. New lobbies, including the Casino Voloyal which features games like roulette and slots, provide more social experiences for players.
- New weapons, combat abilities and classes heighten the intensity of real-time battles. With additional weapons types and new special fighting abilities, such as SUV-weapons, Photon Arts, and all new classes, players will have more ways to expand or specialise the character's role within the Universe.
- New levels, enemies and bosses. With new areas to explore, such as the ruins of Old Rozenom City and the Granigs Mine, and new enemy types including new bosses, players face brand new challenges in all-new environments.
- The user's personal avatar is the star. In Phantasy Star Universe, players experienced the Universe through the eyes of Ethan Waber. Now they navigate the missions using their own customized avatar, working to restore peace in the Gurhal System.